Returns policy
General terms
Under the Consumer Rights Protection Act of the Republic of Kazakhstan (Article 14(1)), goods may be returned or exchanged within 14 calendar days of purchase, provided documents confirming the purchase and the buyer's identity document are presented.
Documents required for a return
From a retail customer:
For cash payment:
Identity document
Goods receipt note
Till receipt
For non-cash payment:
- Identity document
- Goods receipt note
- Till receipt
Means of payment (the bank card used to pay)
Important conditions
14 daysReturn period14 calendar days from the date of purchase
Condition of the goodsthe item must be in its original condition with its consumer properties intact- Documentsdocuments confirming the purchase are required
- Identity documentrequired to confirm the buyer's identity
Important for legal entities:
If the return is made by a legal entity and the buyer takes another item in exchange straight away, a power of attorney is issued for receiving the new item.
Returns procedure
1
Contact our support team within 14 days of purchase
2
Prepare all the required documents from the list above
3
Wait for our manager to confirm that the return is possible
4
Wait for the return to be processed and the refund issued
Contact information
To arrange a return, contact:
This policy complies with the legislation of the Republic of Kazakhstan. In the event of a dispute, the provisions of the Consumer Rights Protection Act apply.
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